Meineke
Reviews and Complaints
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Verified Reviewer | The Bronx, New YorkDon’t go there you waste so much money to not have your problems fixed
Sloppy mechanics only interested in sales quota
- Poor service
- Failure to do required work
Preferred solution: Deliver product or service ordered
I filed a complaint weeks ago and haven't heard back from anyone
Complaint
- Persons attitude
Preferred solution: Let the company propose a solution
My car had an unidentified clunk underneath. I took it to Meineke in Olympia Wa as recently they had installed front brakes and I already had to return as a shield was bent during installation.
- No pros
- Does not care about customer
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrepaid service denied
- Horrible customer service in the corporate office
Preferred solution: Deliver product or service ordered
Service
Overcharged
Preferred solution: Full refund
Totaled Car - They Don’t Care & Neither Does Corporate
I'm done with this. Time to move on.
Posting here got me no further with Meineke. The PissedConsumer site people can remove my post any time they wish. I took several family cars to this shop from 1990 through 2018, primarily because of the previous man in charge, Ken. Ken was a super person.
I miss him.
I will never go to any Meineke shop again. Lesson learned.
Overcharged/Incomplete Repairs
*** Forgot to mention we had to have the second spring coil installed (they should have been done in pairs to begin with and you would think that an auto repair shop should know that) after they did the first one. We were charged for both springs prior and they gave us...
**UPDATE 1/19/19**After another call/complaint to Meineke's corporate headquarters and another call to the credit card company to reopen the dispute with Meineke over the $326.00 the owed back on my charge...I FINALLY got a call from our local Meineke yesterday on 1/18...
I paid the $863.00, and still have 1 coil spring that wasn't replaced. I have spoken to other mechanics and did research on this and it is HIGHLY recommended that both are replaced at the same time (as Joe recommended when he gave me the cost for 1 side or both) because it puts stress on the older coil and causes height differences because the new coil is tight and the old one will tend to sag. I am BEYOND upset with this Meineke. I am still waiting for a $326.00 refund on my credit card from charging me wrong on some tires back on Nov. 11th, Meineke has told me twice they have sent the credit in. I have now had to place a dispute on the account because 38 days later and it still hasn't been credited.
And let me add, when they had to replace my struts under warranty a few months ago, they told me that there were no strut mounts on my front struts. They had quick struts on them. I had been charged about $185.00 for strut mounts and installation of them when it was being run by a different manager about 2 years ago. When the new manager Jay discovered they were never put on or installed, he contacted the general manager Doug about it, rather than refunding or offering me an in shop credit on that, their answer to me was "well, it was bad management". I say that is BS, they even said that my strut mounts may have ended up in the trunk of one of the mechanics, there was no way to know, but they were sorry. SORRY...I was ripped off for nearly $185.00 and they know it and ADMIT it to me, then tell me sorry? I have literally done thousands of dollars of business with this Meineke, but no more! I gave them chances to make it good. I would like the money I paid for those strut mounts refunded! I want the coil spring thats in the box in my trunk put on the car like I was originally quoted a price for and then they didn't do it! I am not paying another dime to do it either, I already paid more than what I was originally told it would cost! At this point I have lost ALL faith and trust in our local Meineke. Oh yeah, and I would like to see the credit of $326.01 I have been waiting 38 days for!
At this point they owe me $185.00 for strut mounts and installation I didn't receive, $326.01 refunded on my credit, and the installation of the second coil spring that I was given a price for, then charged more when I went to pick the car up, and that spring wasn't put on.
Thank you!
- That it was convienent to our home and had good hours
- Lied to and charged for things that were never installed
Preferred solution: Full refund
Classic Care Scratchoff
Less than
Unbelievable bad experience
- Damaged my vehicle and did not fix
Very disturbing and disappointing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fairview Heights, IllinoisCustomer complaint
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