Meineke Reviews

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Negligent Service

Meineke - Negligent Service
Meineke - Negligent Service
Update by user Oct 27, 2020

Unresolved

Original review posted by user Oct 27, 2020
Days after receiving an oil change package which included a tire rotation from the Meineke of Middletown, NJ in July my car lost a tire while I was driving. The damages resulted in a towing fee, new tires and significant body damage. Mechanics, tire specialists and the towing company agreed that the cause was poorly or under tightened lug nuts. After initially contacting the management at this location I was told the tire rotation had not been performed due to a separate issue with our subframe (Which was subsequently replaced and I was reassured by our mechanic that the part could not have resulted in losing a tire.) At this point I reminded the manager, Max, that we had come in with a spare tire on the passengers front side that they had moved to the rear of the car during our oil change. So, regardless if the standard and billed tire rotation that came with the service we had payed for took place, there was no question that the mechanic had removed and replaced the tires on our car and was the last person to do so days before our tire flew off mid drive. He relented and said their insurance would reach out to us. It has been made clear to us through their insurance provider that the management at this Meineke is refusing to take accountability for their negligence. Throughout this entire process all we have asked for is the amount of financial damages accrued as a direct result of the accident. We were sent a check for a fraction of the amount and told there was not much more that could be done for us because whether or not the tire rotation had been done is a difference of opinion. This could have easily been an accident with a tragic outcome for us or others that shared the road with us that day. Its been a terribly frustrating process and I hope we can help others avoid a potentially hazardous situation.

User's recommendation: Do not patron/ check your lug nuts after service.

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ID
#2249682 Review #2249682 is a subjective opinion of poster.
Location
Middletown Township, New Jersey
Service
Meineke Oil Change
Cons
  • Damaged my vehicle no resolution
Loss
$5209
Preferred solution
Reimbursement for costs accrued due the negligence
New Reviewer

Brakes labor was 350

This place in Indianapolis Indiana charged 350 for brake labor that is an 350 an hour this is bs I will never go here again.

User's recommendation: Lower price for labor.

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ID
#2984729 Review #2984729 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Pros
  • Fast
Cons
  • Charge to much in labor
  • Over charge in labor
Loss
$350
Preferred solution
Full refund

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New Reviewer
I was just at the meineke in Denver, NC thursday, October 7, 2021. The store number is #2056. I was there for an alternator, front brakes and an oil change. They gave me a loaner vehicle to use and I told the guy I would check back in with them the following morning to...
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ID
#2958083 Review #2958083 is a subjective opinion of poster.
Location
Catawba Springs, North Carolina
Pros
  • Have loaner vehicles
Cons
  • Girl in the office wants to have the last word
  • Repairs not done right
Preferred solution
Deliver product or service ordered
New Reviewer

Poor Work done on my vehicle

I have AC work done on my car and meineke replaced my compressor and 2 weeks later my air isnt working I took it to be checked somewhere else and they told me it had been stripped when installed! The technician Isaac denies this but theres no other explanation

User's recommendation: Do not use this company.

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ID
#2926591 Review #2926591 is a subjective opinion of poster.
Location
Huntsville, Alabama
Cons
  • Take your money and dont deliver service
  • Lack of automotive knowledge
Loss
$1
Preferred solution
Full refund

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New Reviewer
Update by user Sep 26, 2021

No response after repeated calls to Customer Service and being told my complaint has been elevated to corporate office.

Original review posted by user Sep 26, 2021
I have yet to hear back from Meineke Customer Service after calling repeatedly for 2 weeks and being assured my case has been elevated and someone...
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ID
#2910043 Review #2910043 is a subjective opinion of poster.
Pros
  • Employees were friendly
Cons
  • Horrible customer service in the corporate office
Loss
$1586
Preferred solution
Price reduction

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New Reviewer
We dropped our vehicle at Meineke on Tuesday 9/14 for a leak. The gentleman called and let us know it needed a tune-up, oil filter, fuel induction service, coolant flush, cooling system, water pump, serpentine belt, drive belt, and thermostat for $2,343.10. As stated...
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ID
#2900576 Review #2900576 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Loss
$2400
Preferred solution
Full refund
New Reviewer
Your service is absolutely a palling at this location Ive already lodged a complaint with corporate dont want anything free dont want anybody get in trouble just need to know that Josh is incompetent he couldnt handle the business that was in front of him and I am the...
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ID
#2882878 Review #2882878 is a subjective opinion of poster.
Location
North Las Vegas, Nevada
Preferred solution
Deliver product or service ordered

I didn’t like Meineke, I want my money back

NSept 9, 21, I went Meinike, Lowell MA, check the A/C my car. I told them it didnt work, the person in charged told me that the A/C needs gas and check for leaking (without a diagnose the car). I told him the car had other noises. He said the car needed new breaks, price he gave me $450.00, expensive for me. Later, he told me the A/C compresor was broken and they will remove all the gas it had, if I wanted to fix it, a new compressor was $1,000 dlls. That day I paid $221.00 for 2 air filters and to remove gas in A/C. Its too much! I want my $120.00 back, of the gas they removed.

User's recommendation: No, i will not recomend.

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ID
#2875573 Review #2875573 is a subjective opinion of poster.
Pros
  • That it was convienent to our home and had good hours
Loss
$120
Preferred solution
Full refund

Hostile work environment

This place sucks youre a very hostile work environment and I think you guys need to reevaluate your management
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ID
#2873367 Review #2873367 is a subjective opinion of poster.
Location
Tucson, Arizona

Need help

No one called me back.... I had work done at this store with the previous owner and the Mechanic butchered my exhaust system! I bought oem volkswagon parts and had them install it which they welded the exhaust together which is a big problem because I bought the oem sleeves to clamp them on as a volkswagon catalog shows! Now where the welded the exhaust there was no flex or give in the exhaust and now broke the flex pipe and that is connected to the catalytic converter

User's recommendation: so mad!!!!

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ID
#2872690 Review #2872690 is a subjective opinion of poster.
Location
Scotch Plains, New Jersey

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New Reviewer

Basic oil change

I made an appointment for basic oil change. They could not do it because they stated a number of things with my vehicle. Too many dash lights on, valve covers are leaking, bad top radiator hose. Wind shield wipers bad. I waited over 1yr for oil change etc. I just needed a basic oil change and had a coupon. That is so crazy.

User's recommendation: Go Elsewhere.

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ID
#2840518 Review #2840518 is a subjective opinion of poster.
Location
North Richland Hills, Texas
Preferred solution
Let the company propose a solution

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New Reviewer

Automotive tech mal practice

I took my car to Meineke because it was a trusted Name in auto repairs. Now I understand not all meineke shops live up to there the name. My experience at the 10716 s. Western, Chicago IL location was horrible. They held my car for nearly 2 months constantly giving me bull excuses such as he forgot to tell his tow driver or his tow driver forgot to bring it in the shop. Once I got tried of the lies. I ask for my money and car back. I was told he couldnt because he had to much going on too check the paper work. And I would have to give him a additional 100 cash to get my car.

User's recommendation: Choose a different meineke location.

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ID
#2827472 Review #2827472 is a subjective opinion of poster.
Location
Chicago, Illinois
Cons
  • Complete destruction of my property
  • Have your car for so long almost like they forgot about it
  • Lied - misrepresentation - customer service
Loss
$600
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Hi there , Made an appointment over the phone with a gentleman who works at the Meineke Car Care Center #2815 In Mount Kisco, NY to have my EXHAUST pipe repaired since it cracked at the flange and car was loud ...Showed up for my appt at 11:15 sharp yet car was not...
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ID
#2819908 Review #2819908 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

Charged to much on a oil change.

Was charged 90.68 for a oil change with a 59.95 coupon. Charged for labor extra for oil filter and charged for extra quart of oil.

User's recommendation: I will never go to this company again. They are a ripeoff.

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ID
#2802427 Review #2802427 is a subjective opinion of poster.
Location
Overland Park, Kansas
Service
Meineke Oil Change
Preferred solution
Let the company propose a solution

Scam at Portland OR store #272 location

I asked engine light diagnostic and nothing more. The service center added fuel injection cleaning service, a bunch of unnecessary service. Thinking I am a female and i dont know about engine. Ripping me off on parts and other services. Could you help look into this service center or show me the signed approval on all these services. I got a bill for $2154.93. Invoice number 34112 at Meineke Car Center #272 **** SE 82th ave. Portland OR 97266
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1 comment
#2079738

Spent 350 for brakes to be done in labor this is bs

ID
#2787363 Review #2787363 is a subjective opinion of poster.
Location
Portland, Oregon

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Verified Reviewer
New Reviewer
Meineke - Rudest Manager Ever.
I went inside to drop my car off at 10:30am (I had an oil change, alignment, and a timing belt check scheduled). The guy (Joe) told me that if I wanted my alignment done as well, they wouldn't be able to get it done for me until 6pm. I told him that was fine. Around...
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ID
#2781533 Review #2781533 is a subjective opinion of poster.
Location
Sparks, Nevada
Cons
  • Poor response to complaint
Preferred solution
I would like for the rude manager to be replaced. It's not okay for anyone to treat customers that way, let alone call them "mentally ill" and tell them to "stay off the roids" while laughing at them

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