When you bring your car to any garage, especially one that does not allow the customer to watch the work being done, you are at the mercy of the integrity of the mechanics. Twice now, we brought our car to Meineke for an oil change and twice, they diagnosed a "problem" that we had no problem with until we left the garage.
It is amazing to me that we can have a perfectly running vehicle with no oil leaks at all and after a simple oil change and the mechanic's "diagnosis" that we needed an expensive oil pan and gaskets for $586, (one that really retails for around $25) our car suddenly leaks copious amounts of oil on the very day it was diagnosed. When we bring it to the attention of the owner and manager, we are told that we are problem customers for suggesting impropriety and to not come back to their establishment. You be the judge--the vehicle did not leak until we brought it in for the oil change and now it does. Who benefits here?
What sort of business blames the customer? Is there anyone left with integrity anymore? WE JUST LEARNED FROM TAKING THE CAR TO ANOTHER AUTO REPAIR PLACE AND LEARNED THAT MEINEKE DID NOT PUT THE GASKET BACK ON THE OIL PAN. THIS IS SABOTAGE AND THEY PURPOSELY DID THIS AND REFUSED TO BE ACCOUNTABLE FOR THEIR ACTIONS.
NOW WE HAD TO PAY ANOTHER REPAIR PLACE TO FIX OUR CAR--AND WHEN MEINKE WAS NOTIFIED, THEY BADMOUTHED US TO THE OTHER REPAIR PLACE AND TOLD THEM THAT WE ARE DONE AND NOT WELCOME INTO THEIR BUSINESS AGAIN! THIS IS LIBEL!
My husband is disabled and has a heart condition and this whole incident has greatly harmed him. I
Review about: Meineke Car Diagnostics.
Reason of review: Damaged or defective.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
I didn't like: Being lied to and being humiliated in front of other customers.