Meineke
Reviews and Complaints
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Verified Reviewer | Fort Worth, TexasOver charged
- Robbers
Preferred solution: Price reduction
User's recommendation: Stay away!
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Verified Reviewer | West Manchester, PennsylvaniaComplaint
Manager at local store blatantly refused to provide documentation for service history, including actual invoices for what I paid for services. I took my vehicle in because the air conditioner had stopped working.
I was called a few hours after drop off and told that they had found the issue and also that there was a separate issue as well. As soon as this separate issue was mentioned, I asked for clarification because that was supposed to have been fixed when I had taken my vehicle in for inspection leas than 2 months prior. The manager was unsure of what had happened and I let him know that I was refusing their recommended service and coming to pick up my vehicle. When I went to pick up my vehicle, I was provided with a quote, a detailed invoice, and receipt of payment for the service that was provided that day.
I then requested copies of the documentation from each of my prior visits as well, for my entire visit history (a total of maybe 3-4 visits). I was provided quotes from each service date and he went over the information with me. He reviewed the information several time and spoke to me as if I didnt understand what he was saying each time I asked him for documentation showing exactly what was done. Me mentioned that there were notes in my account from the technician that this service was recommended since my visit prior to my last and that it should have been completed when I was there at the most recent visit for my inspection because I permitted them to do it.
I requested that documentation as well, and also again requested the finalized documentation from each visit that showed what I was charged for and what service was performed.
He told me that he could not provide me any additional documentation from any of my prior visits other than the quotes for each service. I am reaching out now to again request complete documentation of each of my visits be provided to me.
- Owner was rude to me
- Poor service
- Does not care about customer
Preferred solution: Let the company propose a solution
User's recommendation: I won’t be going here ever again
Something happened to my truck
I took my truck for brakes they called and said I t didnt need brakes. I told them to check all tires because they only looked at one side previously and 2 days lates I had to take it back for brakes.
So they said they were going to take it back into shop and will call. They didnt call so my husband called they said they were busy and would call back. Called back about 12ish. Said it didnt need brakes and I can pick it up.
I went inside got the key first thing I did was open the trunk to see if the rotors I purchased was there and they were. But then I went to close the trunk it wouldnt close . I tried numerous times I had to manually close it from the inside. Thought it was weird but I said I would look at it at home.
I get in and check my mirrors and my driver side mirror is facing the ground so I hit the button to move it but it doesnt move . Then I noticed lines in my mirror. My mirrors dont have lines in them. I look at my passenger mirror no lines.
So now I think something happened to my car. I go home I didnt go inside I told my husband to come out and look at the mirror and the trunk. He called mat and ask did something happened to the mirror he said no. Mercedes doesnt sell two different mirrors I been driving my car for years.
And I noticed oily finger prints on my mirror. I called first thing the next morning rob said he worked on my car and nothing happened to it but mat would call me back. Never got a call. I emailed corporate office they told me each Meinekee is independent and call them.
I did thats why Im contacting you. I asked for owner information they said they will forward my email.
I havent heard back. I dont know what to do at this point I think they broke my mirror and replaced it with a cheap one
Preferred solution: Replace mirror with original Mercedes parts
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint status
Still not resolved, I recommend everyone stay away.
- Being lied to and being humiliated in front of other customers
- Did unnecessary service and never fixed the problem
- No customer courtesy
Preferred solution: Full refund
User's recommendation: Don't ever go to Meineke.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Indianapolis, IndianaComplaint
The meineke location on west Washington in Indianapolis Indiana store 1592 has my 2011 Jeep Grand Cherokee since August 22 to replace a bad motor that is under Meineke warranty and still fixed and everytime i call they tell me they are waiting on the warranty company for approval not making one effort to call and find out what is going on and my car is sitting outside in a lock fence and i still paying on this car and need my car and i feel they are not concerned on getting this done and we only have one other vechile that is now having issues which is a older car and i need transportation to also find employment i am not a happy customer and will never recommended anyone to this location
- Customer service how long it takes to get a car fixed
Preferred solution: Better service and my car fixed not set to the side
User's recommendation: Very bad customer service
File complant
- Being desensitized to disgruntled customers
- Poor communication
Preferred solution: Let the company propose a solution
User's recommendation: Nope not this store
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
- Incompetence
- Incomplete faulty repair
- Paying for them to fix my car and not fixing it
Preferred solution: Full refund
User's recommendation: Go to another location
Worst place ever
User's recommendation: Run as far as you can from this business.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Philadelphia, PennsylvaniaMake a complaint
User's recommendation: Don't use this Company or that location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North Carolina0 stars, taking advantage of women
User's recommendation: Don’t go to meineke
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Huntington, West VirginiaAbout the Cooper tires Meineke put on my car just 2 years ago this month
User's recommendation: Don’t do it !!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Austin, TexasMy car has been in the shop for over 3 months
Preferred solution: Let the company propose a solution
User's recommendation: Never use meineki
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Olive Branch, MississippiBrought my truck in for front end noise. $1243.98 and still have the same problem I had when I brought my truck to meineke
User's recommendation: Choose another place
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Midlothian, TexasDamaged did your associates on my car
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaThey cause my motor to lock up due to improper oil change and refuse to fix it
Got a oil change as well as brake and new tires May 25 for my car to be smoking on the side of the road Saturday May 28th due to my oil plug being missing cause my motor to lock. Took it back to meneike on freedom Monday at first they was taking full responsibility until Tuesday the manager was claiming it was my fault due to the fact I was able to drive 800 miles before car broke down.
I would have been able to drive 800 plus miles if my oil change was done correctly there is no way that the drain plug would have been missing if was put on correctly. The drain plug uses a special tool to be able to put on and take off . Its been over a week Im left with no car no response to this situation..
left a message for corporate and still havent heard nothing back. My Hyundai Electra 2017 had no prior issue just need oil change and brakes new tires was recommended by meneike employee which I did get.
- Lack of automotive knowledge
- Having my vehicle repaired and then damage an unralated part
Preferred solution: Replace My Motor
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