Meineke
Reviews and Complaints
Rude Franchise Owner
Problems with Meineke Franchises
I have been having issues with Meineke Car Centers, in Austell, Ga and they are not wanting to honor their warranty on a part they put on my vehicle. My engine light came back on after they put the part on, and when I moved to Charlotte, North Carolina, they tried to say other problems was wrong with my car, trying to make me spend extra money, when it was the defected part causing the problems.
I then moved to Statesville, Ga and went to another Meineke Car Center, and they try to say that another code was showing up, when it was the same part that was causing the engine light to come on. I contacted the manager Alan at the Meineke in Austell, Ga today, he tried to say that my motor could be causing the part to have problems. They want the staff at Meineke in Statesville, N.C to take the part off my vehicle and send it back to Ga. Then Meineke told me I have to pay for the labor if nothing is wrong with the part.
If something is wrong with the part then I'm not suppose to pay for labor. I should not have to pay anything at this point!! Meineke have been giving me the run around for almost one year! And I have filed many complaints to Meineke Corporate about their franchised car centers, they have refused to help me with my vehicle.
Do Meineke franchises work differently and order their parts from different stores? Because I was told from Courtney the manager that they do run their store different, and order their parts from a different stores. I'm very frustrated and very stress, this problem with my vehicle has caused me not being able to sleep, developing mental stress not able to do my online assignments and studies. I will be filing a lawsuit against Meineke, and bring them to court!!
Can someone explain to me about franchises?
And what rights do I have as a consumer? Please I need your help!!
- Meineke ripped me off and did not honor their part warranty
Preferred solution: Full refund
Never again. Never!
I paid for an oil change, 23 point inspection, tire air pressure, fluid top off and rotation of tires. I did this at the Meineke located at 462 Highland Ave, Salem, MA, 01907.
My engine WAS NOT RATTLING when I brought it bit suddenly there's a rattling noise? I asked if they rotted the tires. I was told no, you have to specifically ask for the service! The service was included in the service I paid for!!!
I was told that my belt needed to be replaced. I was never told which belt (the fan belt, timing belt, serpentine belt? Which one???) Turns out my water pump was shot! A belt makes a squealing noise!
I may be a woman but I'm far from *** when it comes to cars!!!! Meineke can go to ***! The business charged me for stuff that wasn't even done!
I'm going back to deal with the head manager tomorrow and I'm reporting them to the BBB. This shouldn't happen to anyone, no matter the ethnicity, gender, or any other thing people want to say this was "caused by".
Resolved: Very poor and unacceptable services!
Not honest at all
When you bring your car to any garage, especially one that does not allow the customer to watch the work being done, you are at the mercy of the integrity of the mechanics. Twice now, we brought our car to Meineke for an oil change and twice, they diagnosed a "problem" that we had no problem with until we left the garage.
It is amazing to me that we can have a perfectly running vehicle with no oil leaks at all and after a simple oil change and the mechanic's "diagnosis" that we needed an expensive oil pan and gaskets for $586, (one that really retails for around $25) our car suddenly leaks copious amounts of oil on the very day it was diagnosed. When we bring it to the attention of the owner and manager, we are told that we are problem customers for suggesting impropriety and to not come back to their establishment. You be the judge--the vehicle did not leak until we brought it in for the oil change and now it does. Who benefits here?
What sort of business blames the customer? Is there anyone left with integrity anymore? WE JUST LEARNED FROM TAKING THE CAR TO ANOTHER AUTO REPAIR PLACE AND LEARNED THAT MEINEKE DID NOT PUT THE GASKET BACK ON THE OIL PAN. THIS IS SABOTAGE AND THEY PURPOSELY DID THIS AND REFUSED TO BE ACCOUNTABLE FOR THEIR ACTIONS.
NOW WE HAD TO PAY ANOTHER REPAIR PLACE TO FIX OUR CAR--AND WHEN MEINKE WAS NOTIFIED, THEY BADMOUTHED US TO THE OTHER REPAIR PLACE AND TOLD THEM THAT WE ARE DONE AND NOT WELCOME INTO THEIR BUSINESS AGAIN! THIS IS LIBEL!
My husband is disabled and has a heart condition and this whole incident has greatly harmed him. I
- Being lied to and being humiliated in front of other customers
Preferred solution: Let the company propose a solution
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Verified ReviewerNever again
Failed to diagnose issues
Dont waste your time or money!!!
- Way jason and ryan lied to me
Wonderful Car Care Service and Pleasant Atomosphere
Wheel bearing replacement
Irresponsible mechanics
Major car trouble / excessive charges
Lied to and cheated.
Meineke in Jamestown , NC
- Crappy
The worst place ever
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spoke with drivenbrands.com. they wont do anything to help me....seems like pissedconsumer isnt either...WTF???
still no response from meineke, anyone know of a good lawyer in tulsa ok?
I just want to say one thing .. I will never make or say anything about a shade tree mechanic, at least when they break things on your car, they have the balls to tell you...
Well these so called techs at Meienke, are doing damage to vehicles and not claiming the responsilbility for the damage...
Now that's bogus... I will never take my car to another meienke store!