car service oil shop customer manager customer service problem money owner
2.1
Details
In January 2016 I took my car for a transmission fluid change at Meineke located at 1330 West Boughton Road, Bolingbrook, Il.60490 #1776. The technician failed to refill the fluid resulting in damage to the transmission. Meineke's complaint department was...
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Review
#871471 Review #871471 is a subjective opinion of poster.
Service
Meineke Car Repair
Cons
  • Damaged my car when repaired it
Reason of review
Bad quality
Loss
$4000
Preferred solution
Let the company propose a solution

Meineke Car Part Replacement Review from Charlestown, Massachusetts

1.1
Details
Route 9, wappinger falls new york. Had my engine changed there. I was told it would take 5 days, it took 17. Bought another car there for a sensor and was told it would take 2 hours , then was told the supplier sent the wrong part twice and it took 2 days. The final straw came yesterday. We go on vacation for a week leave the car with meineke for small work( had to pay for parts up front this way we don't have to pay tax on the job ) after 8 days the car was not ready and was told the supplier sent the wrong part and then told him they couldn't get the part so he had to go to VW and pay $100 more for it. I called to make sure the car was ready told him when we would be there he said ok. Get there at the agreed time, he's at his sons baseball game ( a playoff game even though the season just started ), shows up 1 hour later. Told him thats the last time he was going to me or any of my of my cars. He starts ranting, yelling and cursing at us. NEVER AGAIN
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Review
#869230 Review #869230 is a subjective opinion of poster.
Service
Meineke Car Part Replacement
Reason of review
Order processing issue

Meineke Car Repair Review

Totally a rip off went for a oil leak repaired on Ford 350 stated the job was completed but unfortunately not took it back they totally refuse to have it check so inconsiderate extremely poor customers service after they charge your account for a huge amount $1549.00 still waiting for my credit and totally unsatisfied
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Review
#867530 Review #867530 is a subjective opinion of poster.
Service
Meineke Car Repair
Reason of review
Poor customer service

COMPENSATION FOR WORK | Meineke review from Naperville, Illinois

SENT TO MEINEKE WEBSITES Sunday, 5/22/16 STILL HAVE NOT HEARD ANYTHING BACK FROM MEINEKE RE: CAR IN RECALL/Compensation Servicing/1998 Oldsmobile Intrigue I took my car into a Meineke shop Nov2015. This one was located in Bolingbrook, IL at 1330 W Boughton Rd. It was Nov, 2015. I need to know why this Meineke group did not take more responsibility if the car was under recall-or even tell me this at the time the car was in their shop for repair work? -Should I be compensated?!? Or at least the $$ returned for the original work done at the Meineke shop Nov2015? I have receipt. Please advise as to what needs to be done. GAYZHUR@Yahoo.com
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Review
#861694 Review #861694 is a subjective opinion of poster.
Service
Meineke Vehicle Inspection
Reason of review
Pricing issue

Coupon | Meineke review from Atlanta, Georgia

1.0
Details
I went to Meineke in Cartersville because I was told I needed back brakes and new rotors. They told me I needed them as well as front brake pads. I asked for a quote and they told me they would call me in the morning as the supplier was closed and they would have to get the parts cost first. Keith did tell me that the back brakes and rotors would be between $300 and $400 and the brake pads and installation for the front would be $129. I asked about the coupon for their website for $75 off brake pads with installation and he just talked around it and said they were independently owned and he wasn't aware of the coupon. I asked him to pull up his website and he saw the coupon. He finally agreed he would quote the price with the coupon. He called me back after I called twice this morning and told me it would be $529 for both brakes. I asked again about the coupon and asked point blank if he was going to honor it. He said yes he was but that he increased the labor to make up the difference! I was so angry I just hung up. I had to chase them to get a quote and then they blatantly tell me they won't honor a coupon for their website. I will NEVER even attempt to use this company again.
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Review
#855778 Review #855778 is a subjective opinion of poster.
Product
Meineke 75 Dollar Off Coupon
Reason of review
Poor customer service
2.3
Details

Update by user May 27, 2016

Meineke-yes has no adequate customer service infrastructure. No email, and no way to reliably reach a rep.

Their voice mail is always full, they do not respond to postal mail. Meinekes customer service is designed to ignore their customers.

Original review posted by user May 26, 2016

In January 2016 I took my car...
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Review
#855021 Review #855021 is a subjective opinion of poster.
Service
Meineke Car Repair
Cons
  • Damaged my vehicle no resolution
  • Customer service
  • Damaged my vehicle and did not fix
Reason of review
Poor customer service
Loss
$4100
Preferred solution
Let the company propose a solution
Tags
  • No Customer Service Reponse

Meineke Car Part Replacement Review from Spring Hill, Florida

1.0
Details
Stay away from the Barclay and Spring Hill Drive store! Air conditioning replaced and has gone out 4 times. Asked for refund to take it someplace that knows what they're doing. Matt refuses and says if a part is needed, it has to be paid for or the work won't be done. He is rude, condescending, and disrespectful. If you want your car fixed, don't take it there. The BBB has been notified and is investigating. Haven't received a decision yet and driving a car without A/C in the hot Florida sun. I bet Matt wouldn't like it if he had been the one this happened to and I bet he would have demanded a refund after taking it back the second time. STAY AWAY FROM THIS PLACE. THEY ARE BAD NEWS!!!!
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Review
#854540 Review #854540 is a subjective opinion of poster.
Service
Meineke Car Part Replacement
Reason of review
Damaged or defective
1.0
Details
Just horrible. The story too long. Purchased a car from Drive Time and haven't had to be disappointed with customer relations with the exception of a few issues still be argued on coverage. Meineke "claimed" they repaired my fuel pump but my gauge doesn't work after...
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1 comment
Anonymous
#1161859

With the exception of my typos you get the gist of it

Review
#851152 Review #851152 is a subjective opinion of poster.
Service
Meineke Car Repair
Reason of review
Bad quality

Meineke Car Repair Review from Mesquite, Texas

5.0
Details
I recently had my car repaired at meineke on broadway and beltline in garland without going into the details of what was wrong and how long it took which was NO fault of meineke just other idiots who should know what engine goes in my car but screwed up. The guys at meineke especially Bill are the nicest most polite and professional guys ever they kept me informed and did the work in a very timely manner i will always use meineke on broadway and beltline as long as i own a car!
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Review
#846800 Review #846800 is a subjective opinion of poster.
Service
Meineke Car Repair
Reason of review
Poor customer service

Overcharged and faliure to fix my pick-up. | Meineke review from Haltom City, Texas

1.0
Details
I took my truck to Meineke of NRH. told them that I had an electrical problem. The first thing they did was remove the gas tank and replace the fuel pump that we had had installed two weeks earlier. On their first bill they stated that the pistons had no pressure due to gas saturation after relatedly trying to start it. But they had already said that the pump we installed was not working. On the second bill they wrote they dropped the piston's trouble but transferred the cost to the gas pump and spark plugs they installed. The pump we installed cost us $126 dollar and it took less then three hours to install it. We returned it and the seller said therer was nothing wrong with the pump.They failed to fix my truck but still charged me $1185.00.Not only that when he showed me the bill and I questioned it Mark got really mad. Later when I came to pick the truck, he tried to embarrass me in front of people, by refusing my credit card and demanding cash. He won't negotiate so I am filing complaints and if the results are not satisfactory, we will see him in court.
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Review
#846438 Review #846438 is a subjective opinion of poster.
Service
Meineke Car Repair
Reason of review
Poor customer service and abusive attatude.
Loss
$118500
Preferred solution
Full refund